At Elaafx, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help with an easy and transparent return and refund process.
Returns
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be:
Unused and unworn
In original condition
With all tags and packaging intact
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
Certain items cannot be returned, including:
Worn or used products
Items without original tags or packaging
Sale or discounted items (if applicable)
Personal or hygiene-sensitive items (such as earrings)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days
The amount will be refunded to your original payment method
Shipping charges are non-refundable (unless the item is defective or incorrect)
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with your order details and product images for quick assistance.
Return Shipping
Customers are responsible for return shipping costs unless the product received is damaged or incorrect. We recommend using a trackable shipping service for secure returns.
Order Cancellation
Orders can only be canceled before they are processed or shipped. Once shipped, cancellation is not possible, and you will need to follow the return process.
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank account again
Contact your payment provider, as processing times may vary
If the issue persists, contact us for support
Contact Us
If you have any questions about our Refund & Returns Policy, please contact us through our website: https://elaafx.com
